Important: Effective December 26, 2020, CAA Niagara Branch locations will be temporarily closed in accordance with the Province of Ontario's provincewide shut-down. Emergency roadside assistance will continue to operate 24/7.
Read the latest updates from CAA Niagara.
✔ You have the right to decide who can tow your vehicle and to what location unless otherwise directed by police.
✔ If you choose, you can pay by credit card.
✔ A permission to tow form must be signed before towing starts, unless you have an auto club membership.
✔ The towing company must provide you with an itemized invoice, before receiving payment.
✔ Tow operators must disclose if they are receiving a financial incentive for towing your vehicle to a particular vehicle storage facility or repair shop.
✔ Final bill cannot be more than 10% above the quoted price.
✔ During business hours, you can access your vehicle to get your personal items, while it's stored at a towing facility.
✔ A tow operator must notify you where your vehicle will be towed.
✔ If you choose, you can pay by credit card.
Towing concerns? Visit Consumer Protection Ontario.
Slow Down, Move Over - It's the Law
Drivers are to treat tow trucks the same as they would police, fire or ambulance. Drivers approaching an emergency vehicle with lights flashing must slow down and, if safe to do so, move over.
The fine for not complying with the law is a minimum of $490 along with three demerit points.
CAA Drive You Home Program
When you unexpectedly can't or shouldn't take the wheel, whatever the reason, our drivers will come out to get you home safely. We'll tow your vehicle and take you home, too, up to 25 kilometres.
Roadside Assistance Reimbursement
If we couldn't get to you or you couldn't get through to us, don't worry, we're still there for you. Learn more about the steps you can take to apply for emergency roadside services reimbursement.
Compare Membership Coverage Options
Getting you up and running is always our first priority. If not, we'll tow your vehicle home or to your mechanic. Depending on your Membership level, you could be covered up to 500kms.